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COMPLAINTS PROCEDURE

1. HOW TO MAKE A COMPLAINT
You can contact us using any of the following methods:

Email: complaints@bittafordcarsalesltd@yahoo.com
Phone: 01752 960303

To help us investigate efficiently, please include:

* Your full name and contact details
* Vehicle registration and purchase date
* A clear description of the issue
* Any supporting evidence (photos, reports, receipts)

2. WHAT HAPPENS NEXT
Acknowledgement
We will acknowledge your complaint within 2 working days.

INVESTIGATION
A member of our management team will review your concerns, check all relevant records, and liaise with technicians, warranty providers or third‑party specialists where required.
This process normally takes up to 5 working days.

RESPONSE
We will provide a clear written response outlining:

* Our findings
* Any actions we can take
* Any next steps available to you

If more time is needed (for example, awaiting an external report), we will keep you updated.

4. OUR COMMITMENT
We are committed to:

* Treating all customers fairly
* Handling complaints promptly and professionally
* Providing clear, honest communication
* Learning from feedback to continually improve our service

Your satisfaction matters to us, and we appreciate the opportunity to resolve any concerns.

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Contact Details

Bewley Showroom
Bittaford
Ivybridge
Devon
PL21 0ES 01752960303 07900 717940

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